We strive to provide products that you love every time you brew. But, we understand that sometimes things just don’t work out.
If you would like to return all or part of your order (with the exception of coffee – see below), please reach out to us at ourcommunitycupcoffee@gmail.com within 30 days of purchase with your order number and the item(s) you want to return. We ask that you package up the items to return and we will send you a prepaid shipping label to send back to us. Once the order is received and processed at our warehouse, we will process a refund minus a $9 flat fee for the cost of the shipping label.
Items purchased online can only be returned through the mail.
Items purchased in cafes can only be returned where the product was purchased.
Can I return coffee products? Coffee is perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee. But don’t worry—we’re here to help! If there was an error with your order, please contact us at ourcommunitycupcoffee@gmail.com within 30 days of your purchase. If you’re dissatisfied with your coffee, we will help you track down your soon-to-be favorites.
What should I do if my order arrives defective or damaged? Please email us at ourcommunitycupcoffee@gmail.com with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We’ll get you sorted right away!
Can I return Our Community Cup Coffee products that I purchased at a store? Please take your purchase back to the store and they will refund your purchase price.
Shipping returns
To return your product, you should mail your product to: Our Community Cup Coffee, 204 S. Newtown Street Rd., Newtown Square PA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at ourcommunitycupcoffee@gmail.com for questions related to refunds and returns.
